Front Desk Agent
Craig road property holdings Pte ltd 发布2025年4月21日 - 10月17日
旅游/酒店管理
理工学院, 大学, 应届毕业生
新加坡
2
新币 > 2000
2025年4月14日
岗位描述
• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
任职要求
Tell It Like It Is- Be authentic, honest, direct, sincere & professional.
Build Rapport – Be engaging, reliable, thoughtful, helpful, energetic & empathetic.
Gain Trust- Be dependable, deliver on promises, take ownership & follow through.
Play To Win – Be original, bold, cutting edge and decisive.
Right Here, Right Now – Be attentive, meticulous, determined & impressive.
其它福利
• Uniform Provided
• Duty Meals Provided
• Annual Leave
• Local Medical General Outpatient for Panel Clinics
公司简介
At Mondrian Singapore Duxton, we recognise the importance of embracing sustainable tourism practices that protect natural resources, respect cultural heritage, and support local communities.
Certified by the GSTC Framework, our sustainability initiative focuses on four key pillars: Sustainable Management, Socioeconomic Impacts, Cultural Impacts, and Environmental Impacts.
Support and contribute to biodiversity conservation: Focus on contributing to biodiversity conservation, especially for protected areas and ecosystems of high biodiversity value. Minimize any disturbance to natural ecosystems and ensure compensatory contributions to conservation management.
Use native plants for landscaping: Where possible, prioritise native plant species for landscaping and decor to avoid the introduction of invasive species.
Avoid the use of endangered species: Ensure compliance with local and international laws by avoiding or prohibiting the use, consumption, or trade of endangered wildlife species, including in menus.
