Job Description

• 将酒店客人登记到系统中，重点是满足客人的要求，遵循必要的处理说明并制定信用政策和程序
• 为到达的客人选择和预订房间，考虑特殊要求、预先登记 VIP、个人或团体
• 与客房部密切合作，确保满足特殊要求并进行相应跟进
• 严格遵守信用和现金交易、会计程序、房间钥匙发放和客人保密的安全程序。
• 按照程序办理客人退房手续；进行账单变更，相应发布费用
• 确保听取所有客人的投诉并报告给客户服务主管。
• 了解万豪品牌标准审计 (BSA) 并确保按照 SOP 一致执行任务
• 团队合作，帮助其他同事完成必要的活动，确保满足并实现所有客人的期望
• 发生工作相关事故或其他伤害时立即向经理/主管报告。
• 遵守公司和部门的安全政策和程序，确保环境清洁、安全、有保障。
• 确保制服、名牌和个人形象干净、卫生、专业并符合公司政策和程序。
• 维护专有材料和信息的机密性。
• 根据主管要求履行其他合理的工作职责。

• Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures
• Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups
• Work closely with Housekeeping to ensure that special requests are met and follow up accordingly
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
• Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly
• Ensure all guests complains are heard and reported to Guest Services Supervisor.
• Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs
• Work as a team, helping other colleagues to complete necessary activities in ensuring all guest expectations are met and delivered
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

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Internship Requirements

• 良好的人际沟通能力
• 会说基本英语
• 善于团队合作
• 有信心与客人互动
• 以客户服务为导向；愿意付出更多努力
• 基本卫生

• Good interpersonal communication skills
• Speak basic English
• Work well in a Team
• Confident to interact with guests
• Customer-service oriented; willing to go the extra mile
• Basic Hygiene

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Other Benefits and Welfare

• 提供制服
• 工作时间内提供员工餐食
• 酒店客房住宿员工折扣
• 提供指导和培训
• 实习结束后有机会转为全职员工

• Uniforms provided
• Staff meals provided during work hours
• Staff discount for Hotel room stay
• Coaching and training provided
• Opportunities to be converted as full time employee upon intern completion

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Application Closed