Job Description

1. Check Elite Members, VIP and Group arrivals
• ensure room/s are blocked according to special requests
• ensure key packets are prepared
2. Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
3. Print reports for special requests E.g. K1, C1, A1 and block rooms.
4. Run First Ten and Arrivals report to block rooms for arrival guests.
5. Enroll guests in Marriott Rewards programme.
6. Handle and solve guests’ complaints or assisting them with enquiries.
7. Provide information about the hotel and the surrounding community.
8. Maintain accurate room status information.
9. Keeping the Front Desk area neat and tidy at all times.
10. Update guest profile.
11. Ensure all follow-ups are promptly and accurately completed:
• collection of cash deposit from guests
• payment authorisation
• billing faxes from company for guests
• room change
12. Ensure that all guests receive their faxes, messages and parcels upon arrival.
13. Monitoring and confirming time of departure with all due out guests.
14. Ensure that guests remove all their belongings and luggage out of the room upon checkout.
15. Providing safety box service.
16. Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
17. Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
18. Prepare express checkout folios to be sent up to guests’ rooms.
19. Maintain effective service in line with the Hotel’s Corporate Image
• Company’s Grooming Standard
• Standard Operation Procedures
• Departmental Policies
• Corporate Policies
20. Cash/Bank Handling
• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.
21. Any other duties as may be assigned from time to time.


1. 查看精英会员、VIP 和团体抵达
· 确保根据特殊要求屏蔽房间
· 确保准备好密钥数据包
2. 确保为 VIP、精英会员、回头客和长期住宿客人提供便利设施表格，并确保通知客房服务和客房服务。
3. 打印特殊要求的报告，例如 K1、C1、A1 和街区房间。
4. 运行 First Ten 和 Arrivals 报告，为到达的客人阻止房间。
5. 为客人注册万豪礼赏计划。
6. 处理和解决客人的投诉或协助他们进行查询。
7. 提供有关酒店和周围社区的信息。
8. 保持准确的房间状态信息。
9. 始终保持前台区域整洁。
10. 更新客人资料。
11. 确保及时准确地完成所有后续行动：
· 向客人收取现金押金
· 付款授权
· 公司为客人提供的传真账单
· 房间变更
12. 确保所有客人在抵达时都能收到他们的传真、信息和包裹。
13. 监控并确认所有到期乘客的出发时间。
14. 确保客人在退房时将所有物品和行李带出房间。
15. 提供保险箱服务。
16. 钥匙编程，例如为搬运工带来行李、展厅以及为丢失钥匙或无法进入房间的客人提供服务。
17. 执行收银职务，例如邮寄费用、外币兑换、现金或信用卡结账以及销售礼券
18. 准备快速退房账单以发送到客人的房间。
19. 保持符合酒店企业形象的有效服务
· 公司的仪容仪表标准
· 标准操作程序
· 部门政策
· 公司政策
20. 现金/银行处理
· 根据会计程序和政策处理所有付款方式。
· 遵循物业控制审计标准和现金处理程序（例如，盲目投递）。
· 在轮班结束时清点银行，完成指定的收银员报告，解决任何差异，投递收据，并确保银行安全。
· 获得指定的银行并确保合同款项的准确性，获得预期业务水平所需的变化，并始终保持银行安全。
· 按照安全程序将银行运送到指定的工作站或从指定的工作站运输银行。
· 使用指定的用品、表格和资源材料设置和组织收银工作站;并始终保持工作站的清洁。
· 确保并遵循 LSOP 指南的既定程序和合规性。
21. 可能不时分配的任何其他职责。

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Internship Requirements

- Good spoken English
- Good hospitality skills.
- Customer-service oriented; willing to go the extra mile

- 良好的英语口语
- 良好的接待技巧。
- 以客户服务为导向;愿意加倍努力

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Other Benefits and Welfare

- Uniforms provided
- Staff meals provided during work hours
- Staff discount at Hotel owned food and beverage outlets
- Staff discount for Hotel room stay
- 5 day work week with rotating off days
- 4 days annual leave (6 months internship)

- 提供工作制服
- 在工作时间提供员工餐
- 酒店自有餐饮店的员工折扣
- 员工酒店客房住宿折扣
- 每周 5 天工作，轮换休息日
- 4 天年假（6 个月实习）

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Opening Soon