Intern, Guest Service, lyf Hongqiao Shanghai
by 雅诗阁中国1 August 2023 - 26 January 2024
Travel/Hospitality
Polytechnic, University
Shanghai, Shanghai
2
SGD 500-800
25 June 2023
Job Description
1. Daily check in, check-out, reservation and reception work.
2. Ensure correct handling of billing and administrative work, including the review and report archiving.
3. Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
4. Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
5. Ensure compliance with related policies, procedures and standards of Ascott.
6. Liaise with the department team to achieve daily tasks.
7. In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
8. Any other tasks assigned by supervisor.
Internship Requirements
College degree or above, major in hotel management, tourism or graduate in language related disciplines;
Relevant work experience is preferred;
Good communication skills have good English and Mandarin speaking ability;
Good grooming;
Can accept shift work.
About the Company
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Ascott has over 94,000 operating units and more than 64,000 units under development, making a total of over 159,000 units across more than 900 properties. The company’s serviced apartment, coliving and hotel brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Préférence, Fox, Harris, POP!, Vertu and Yello.
Ascott is also the leading international lodging owner-operators in China, with more than 200 properties about 45,000 units in 42 cities including Baoding, Beijing, Boao, Changchun, Changsha, Chengdu, Chongqing, Dalian, Dongguan, Foshan, Guangzhou, Guilin, Haikou, Hangzhou, Harbin, Hefei, Huizhou, Kunming, Nanjing, Nantong, Ningbo, Qingdao, Sanya, Shanghai, Shaoxing, Shenyang, Shenzhen, Suzhou, Tianjin, Wenzhou, Wuhan, Wuxi, Xiamen, Xi’an, Xuzhou, Yantai, Yangzhou, Zhangjiakou, Zhengzhou, Zhuhai, Hong Kong and Macau.
