Job Description

1. To ensure that the overall hotel experience is improved through awareness and attention to the guests.
2. Provide check-in and room introduction services for all guests according to established working standards.
3. Pay attention to guest complaints, demands and needs, and report problems to duty manager if they cannot be resolved.
4. Promote the facilities within the hotel.
5. Ensure that all repeat customers and other important guests receive special recognition and service.
6. Maintain grooming in accordance with hotel standards.
7. Respond to all guest requests in a timely and accurate manner, and provide the best advice to guests through their professional knowledge.

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Internship Requirements

1. College degree or above, fluent in spoken English;
2. Outgoing personality, flexible mind, down-to-earth work ethic, strong sense of service and responsibility
3. Internship or work experience in international chain hotels is preferred
4. Proficiency in operating office systems is preferred

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Other Benefits and Welfare

1. All meals covered in Staff Canteen
2. Accommodation is provided
3. Shift allowance is entitled accordingly

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