Job Description

***This position is opening throughout the year. ***
***Indicate your preferred internship period (3 to 6 months) if the given period is not suitable for you***

o Maintaining a positive, empathetic and professional attitude toward customers at all
times.
o Responding promptly to customer inquiries.
o Ensure customer satisfaction and provide professional customer support
o Communicating with customers through various channels.
o Keeping records of customer interactions, transactions, comments and complaints.
o Communicating and coordinating with colleagues as necessary.
o Providing feedback on the efficiency of the customer service process.
o Open and maintain customer accounts by recording account information.
o Resolve service problems by clarifying the customer's requirement determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
o Build sustainable relationships of trust through open and interactive communication
o Provide accurate, valid and complete information by using the right methods/tools
o Other ad-hoc administrative duties as assigned

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Internship Requirements

o Ability to stay calm when customers are stressed or upset.
o Able to communicate and write well in both Mandarin and English as our majority
of clients are from China.

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Other Benefits and Welfare

You can expect...
o Bilingual working environment
o Client-facing technique enhancement
o Remote team collaboration
o Understanding of industry dynamics

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Application Closed